Ordering Information
HOW TO ORDER
Order online or by phone.
Phone: 1-207-408-4965
On the Web: www.maxqcomposites.com
Or through our Contact page
Please do not send credit card information via e-mail as it is NOT secure. If you place your order on this website, your information IS secure.
Note on credit card processing: When you place an order, it will appear as a “pending transaction” on your card.
Operational hours: Our office is open from 8am to 5pm, Monday through Friday.
Please note orders placed after 1:00pm EDT with USPS Shipping, and orders placed after 4:00pm EDT with UPS Shipping, will ship the next business day.
SHIPPING CHARGES
Actual shipping costs are charged on all orders.
*Please note UPS Ground shipping methods are not guaranteed during Holiday Shipping.
You are welcome to pick up your order at our shop in Maine. Maine State Sales Tax will apply.
AVAILABILITY
While we make every effort to maintain stock on all our products, quality is our highest priority. Our products are not mass produced. We may have to ask for your patience until your product is ready to ship. In most cases, the delay for regular production parts is less than three weeks. Some specifically identified components are special order items with limited availability and may take longer.
INSTRUCTIONS FOR RETURNS
If you need to return an order to us for any reason, please be sure to wrap and pack the item carefully. Call or send us an email and please include your name, contact information, and a detailed explanation for the return. We will then help facilitate your return and provide shipping instructions..
OVERSEAS ORDERS
Overseas customers are welcome to order directly through MaxQ Compsites, LLC, USA. Prices are in US dollars. Purchaser is responsible for all duties or other customs charges.
CANADIAN ORDERS
Canadian customers are welcome to order directly through MaxQ Compsites, LLC, USA. Prices are in US dollars. Purchaser is responsible for all duties or other customs charges.
We recommend that Canadian customers select UPS Air services (Express or Expedited) or USPS Priority Mail Service. GST (taxes) are charged upon delivery.
A $10 Bond Fee is charged by UPS for all Expedited and Express shipments crossing the border, and a 2.7% Bond Fee is charged by UPS for Standard ground shipments crossing the border (a minimum of $6). To avoid Bond Fees, call 1-800-PICK-UPS and ask about Prepayment or Electronic Funds Transfer (EFT) plans.
Please note that UPS Standard ground service is not recommended, as taxes, brokerage, and duties fees are generally charged on import and can be significant.